You have 30 days from the date you receive your order to request a return or exchange.
Items must be in perfect condition with their original tags attached.

*PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE*

Purchases made on or after November 5, 2026, are eligible for a return or exchange until January 5, 2027. Items must be in perfect condition with all original tags attached.

*Orders cannot be canceled during Black Friday or the holiday season.

Online
To submit a return or exchange request, please write to us at info@designlambert.com indicating your order number, pictures demonstrating the condition of the bag as well as the reason for the return. Once your request has been processed, we will send you the procedure to follow. Fees may apply. Once submitted, our team will review your request and email you the necessary instructions.

For eligible returns sent by mail, a return fee of CAD $11.50 plus tax may apply, depending on the refund option selected. When applicable, this fee is deducted from the amount refunded to your original payment method.

Please note that shipping fees paid on your original order are nonrefundable. For orders under CAD $100 that incurred a shipping fee of CAD $11.50 plus tax, the original shipping fee remains your responsibility and may be in addition to any applicable return fees.

Lambert items purchased from a retailer, either in store or online, are subject to that retailer’s return and exchange policy. We cannot accept returns or exchanges for items purchased from authorized retailers or other online stores.

Please contact the retailer’s customer service team directly for details on the applicable terms. You may be asked to provide proof of purchase recorded in the retailer’s system to complete your return or exchange.