If you wish to return or exchange an item purchased, you have 30 days from the date of receipt of your order. Items must be in perfect condition with original tags and packaging.

Refunds will be made to the original payment method, within a time frame that may vary between 24 and 72 hours. Please note that there will be a $10 return fee which will be deducted from your initial purchase.

Exchanges will be processed once the original item is received at our warehouse. If a balance is due, we will send you an invoice by email. Otherwise, we will reimburse the difference on the initial payment method within a period which may vary between 24 and 72 hours.

*NOTE THAT ALL SALE ITEMS ARE FINAL SALE ITEMS*

For all refund requests, we invite you to write to us at info@designlambert.com indicating your order number, pictures demonstrating the condition of the bag as well as the reason for the return. Once your request has been processed, we will send you the procedure to follow. Fees may apply.

Exchange

You can exchange your order by post. We invite you to write to us at info@designlambert.com indicating your order number as well as the name and color of the product desired in exchange. Once your request has been processed, we will send you the procedure to follow.

We unfortunately cannot accept exchanges and returns for merchandise purchased from other retailers or another online store. If you purchased your Lambert through a physical or virtual retailer, please contact that retailer's after-sales service to find out their return or exchange procedure.